It’s up to you. Our engineer will tell you straightaway and talk you through your options. If you decide not to go ahead with the work, you won’t be charged.

Your quote is only for the work we’ve already agreed with you. If it’s related to the original problem, we’ll repair it as part of our fixed price. If there are any unrelated faults, for example if you’ve called us about a boiler not working but ask us to fix a leaking radiator, we’ll provide a separate quote for each repair. We’ll then cover future repairs to your home protection plan for 12 months.

Just give us a call on 0207-183-2727. We’re here all day, every day to help. We may record calls to help improve our service to you.

If we haven’t started work, you have a 14-day cooling-off period beginning the day we deliver any parts OR the day you accept our quote (assuming the job needs labour, but no extra parts). If you’ve asked us to start the work before the 14-day cooling-off period finishes, we’ll charge you for the work we’ve already done and any parts we’ve installed for you. If you’ve gone for the repair and ongoing protection plan cover option and you want to cancel your protection plan cover, you’ll have a cooling off period of 14 days from the day the protection plan cover starts or, if later, the day you receive your policy documents. You might have to pay a cancellation charge if we’ve already done work under your Home Protection Plan agreement.

If you already have Home Protection Plan, you can go ahead and book your repair You don’t need to choose the repair and cover or the one-off repair options.