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0207 183 2727

mobile: 07956800132

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Peace of Mind Promise!

From the moment you place a call to our 24-hour manned call-centre to when our clean-up crew takes away all the rubbish, our tried and tested formula is there to give you the peace of mind that comes from having Pimlico on the job.

  • CRB- For your security all our operatives are fully vetted by the Criminal Records Bureau (CRB).
  • Driving Licence- A full driving records check is carried out on all our engineers with the DVLA and they are all fully insured.
  • Uniforms- Our operatives all wear clean company uniforms and will arrive at your property in clean, sign-written van carrying Pimlico's highly recognisable blue and white livery.
  • Qualifications- Our operatives are fully qualified in their respective trades, and must produce all relevant certificates and documents before performing any work in the Pimlico name.
  • Company ID- All our operatives carry company identification cards with a recent photograph at all times, and are happy for you to inspect their cards at any time.
  • Addtional Security Checks- Identities are verified and cross-referenced with tax and other records for additional cent security - if we are not happy with anything in an operative's background we will not employ them.
  • Non- UK Citizens- In the case of non-UK citizens all residence and right to work documents are thoroughly scrutinised by the relevant agencies.
  • Insurance- All Pace operatives carry public liability insurance to protect you against any unexpected mishaps.
  • Transparent Charges- Operatives will always give you an estimate or make you aware of the hourly rate before commencing any work.
  • Ongoing Customer Service- Once a job is finished and the account settled, our 24-hour call-centre operatives are at your disposal, should you have any queries about recent or forthcoming work.
  • Security- All keys to customers' houses are locked in a safe at our depot, which is manned 24-hours a day. And all keys must be signed out by the Pace operative who has been assigned the job, and signed back at the completion of the day's work.
  • Data Protection- Customer information and other records are dealt with strictly in accordance with the Data Protection Act 1998.
  • Customer Details- Under no circumstances will any customer's details be shared, sold or in way passed on to any third party.

We always endeavour to provide the highest levels of customer care & satisfaction. If you are dissatisfied in any way please contact us & your concern will be dealt with immediately. Our reputation is important to us & any Engineer engaging in malpractice

( overcharging/unnecessary work etc.) or undertaking customer's private work will be dismissed immediately.

 

 

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All estimates are free of charge 8am-5pm. £60 will be charged for all estimates organised outside these hours.
Our unique modern fleet of vans are equipped with the latest GPS technology, providing efficiency on all emergency and planned call outs 24 hours a day, 7 days a week.
Pace Heating & Plumbing
specialise in providing emergency
London plumbers with qualified and experienced plumbers ready to attend any emergency plumbing situation.
Pace Heating & Plumbing hold over 27 years in business, with this amount of experience our
professional London plumbers have seen every emergency plumbing situation imaginable.
For a professional, uniformed and experienced plumber, Pace Heating & Plumbing have you completely covered.
Our modern fleet of sign-written vans are equipped with the latest GPS technology, providing efficiency on all emergency plumbing call outs.
No matter what time of day or your location, Pace Heating & Plumbing 24/7 emergency service provides you with the experienced
London plumbers you need.

Pace Heating & Plumbing Ltd
Unit 9 370 Ilford Lane IG1 2LZ
Tel: 0207 183 2727 Mobile: 07956800132 Fax: 0871 288 2327 |

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